Problem:
During a historic renovation, The Setai Miami Beach needed to maintain seamless Five-Star service for current guests while developing new food and beverage experiences that complemented its iconic oceanfront location and storied history.

Solution:
We collaborated with the management team to streamline service operations without compromising quality, introduced innovative recruitment strategies, and revamped hiring and training programs. These efforts ensured the team was equipped to deliver excellence while enhancing the property’s offerings to align with its historic charm.