Problem:
Belmond El Encanto, the only Five-Star hotel in Santa Barbara, faced the challenge of aligning staffing levels with fluctuating occupancy while maintaining its luxury standards. This required rethinking traditional practices and implementing sustainable training programs.

Solution:
Working with the management team, we introduced a streamlined training program focused on core values, expedience, and practical, step-by-step checklists. This program enabled staff to prioritize the most critical aspects of service while ensuring consistent Five-Star experiences, regardless of occupancy fluctuations.